"I love design and anything related to art. I approach each project with a vision and enigmatic style of my own while keeping things functional and inclusive."
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BE: /hannnb
IG: @han.nnb
LI: /han-nnb
Hello,
I'm Brian!
I am a Senior Software Developer based in Waterloo, Canada, specializing in AI-driven systems and enterprise software solutions. At Axonify, I lead the development of LLM-powered support tools and system health initiatives that transform how we serve our customers.
brian.best@example.com
Contact
Education
Computer Science
Software Development
Business Administration
Experience
Senior Software Developer
Axonify · Waterloo, Ontario, Canada
At Axonify I operate at the intersection of software engineering, customer success, and applied AI. I design and build AI-driven systems that keep our customers productive and our support team efficient. I lead the development of an LLM-powered support agent that triages issues, finds solutions, and files context-rich tickets, cutting turnaround times from days to hours.
Beyond support-specific agents, I help implement broader AI strategy: automating log analysis, proposing auto-generated training content when regulatory changes hit, and preparing various 3rd party integrations so that routine customer-admin tasks can be automated. I'm also the technical owner for system-health tooling.
Intermediate Software Developer
Axonify · Waterloo, Ontario, Canada
Contributed to core platform development, modernized legacy systems, and began exploring AI integration opportunities.
Software Developer
Axonify · Waterloo, Ontario, Canada
Built and maintained features for the Axonify learning platform, working with Java, JavaScript, and cloud technologies.
Technical skills
Languages & Frameworks
Cloud & Data
AI & Machine Learning
Specialties
Language
Hobbies & Interests
Classical Guitar
Balancing precision with creativity
Cycling
Exploring Waterloo's trail network
Digital Art
Visual storytelling experiments
Coffee Brewing
Dialing in the perfect pour-over
Activities
'Tech Innovation' exhibition
Featured innovative projects and solutions
Hackathon winner
Winner of regional coding competition